General conditions Of Sale
These General Terms and Conditions of Sale apply to stays taking place during the 2027 season. For stays taking place in 2026, previous General Terms and Conditions of Sale remain applicable and are available upon request from the reservations department.
By accepting these general terms and conditions of sale, I acknowledge that my stay takes place in the heart of nature, with the inherent unpredictability that entails: variable weather, the presence of insects, birds, and mammals near the cabins, and the possibility of encountering them inside as well.
Your stay will take place in the heart of the Étang de Moret estate. When moving around and walking, we ask that you respect the tranquility of the site. Upon your arrival, we will provide you with a map showing access and pedestrian routes within the estate. Thank you in advance for your understanding!
During your stay, we ask that you follow all safety instructions as explained to you by our reception team.
Les Cabanes de l’Orvanne
Simplified joint-stock company (SAS) with a capital of 3,000 euros
Registered office: 1 TER chemin de l'étang, Écuelles 77250 Moret-Loing-et-Orvanne
RCS Melun – SIREN 100 447 713
VAT ID: FR41 100 447 713
Phone: 01 88 97 95 50
Email: reservation@cabanesdelorvanne.com
I – Cabin stays
1. Reservation
You can make your reservation:
- directly online on our website https://www.cabanesdelorvanne.com/reservation/
- by phone at +33 (0)1 88 97 95 50
- by email at reservation@cabanesdelorvanne.com
No right of withdrawal
In accordance with Article L. 221-28, 12° of the French Consumer Code, the 14-day right of withdrawal applicable to distance contracts does not apply to accommodation services provided on a specific date or for a specific period.
2. Payments
Bookings must be paid in full no later than 7 days before the arrival date. For bookings made less than 15 days before the arrival date, immediate payment by credit card or bank transfer will be required, accompanied by proof of payment.
a) Payment by credit card
For bookings made via our online booking system with secure credit card payment, the full amount of the stay will be charged and your booking will be confirmed.
b) Payment by other methods
For bookings paid by cheque, holiday vouchers, or bank transfer, the booking is held for a maximum of 15 days while awaiting payment, provided this does not exceed the 7-day deadline before arrival. Receipt of payment within the specified timeframe will confirm the booking. Otherwise, the booking option may be released.
3. Accepted payment methods
- Credit card : Mastercard and Visa.
- Cash (to be paid on-site at the estate reception prior to your stay).
- Bank transfer:
SOCIÉTÉ GÉNÉRALE
Account details: 30003 02807 00020035585 13
IBAN: FR76 3000 3028 0700 0200 3558 513
BIC: SOGEFRPP
The full amount must be paid into our bank account; any transfer fees are your responsibility.
- Bank or postal cheque (French accounts only), to be sent to:
Cabanes de l'Orvanne 1 TER chemin de l'étang - Ecuelles 77250 Moret-Loing-et-Orvanne
- ANCV Holiday Vouchers (paper and digital). Please note that for legal reasons, we are unable to provide refunds for holiday vouchers. However, if our terms and conditions allow, we may be able to reschedule your stay to a different date.
- Coucoo Cabane gift vouchers, under the conditions set out in Part II of these Terms and Conditions.
4. Modifying or cancelling your booking
When booking a stay at the Classic Rate, you have the option to add a Zen Option for €25 per booking. This option provides more favorable modification and cancellation conditions than those of the Classic Rate, within the limits and according to the terms detailed below.
When a stay has been booked using a gift voucher, the Zen Option only allows for the modification conditions provided for this option to be applied. It does not allow for a cash refund of the gift voucher.
Any request for modification or cancellation must be sent in writing to reservation@cabanesdelorvanne.com. The booking number must be indicated in the subject line of the email.
In the event of personal circumstances preventing the client from attending, particularly for health, family, or professional reasons, the conditions set out below remain applicable. We recommend that the client take out cancellation insurance suited to their situation if they wish.
a) Cancellation before your stay, by you
Additional services booked in addition to the accommodation may be subject to specific cancellation conditions when specified in these General Terms and Conditions of Sale or at the time of booking. These specific conditions prevail for the services concerned.
b) Modification before your stay, by you
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In the event of a modification to a stay of a higher value, the price difference remains the responsibility of the client.
In the event of a modification to a stay of a lower value, the difference remains the property of Les Cabanes de l'Orvanne, regardless of the rate chosen, but it may be used to purchase one or more additional services depending on the amount.
A single booking may only be rescheduled once, regardless of the rate chosen. Any stay that has been rescheduled at the client's request cannot be rescheduled again or cancelled for a refund, subject to applicable legal provisions.
c) Modification or cancellation of stay by Les Cabanes de l'Orvanne BEFORE YOUR ARRIVAL
In the event of an Orange weather alert involving external events beyond our control, such as bad weather, storms, or thunderstorms, management reserves the right to cancel your stay for safety reasons. In such cases, we will offer to reschedule your cabin stay to a later date within 12 months of the originally scheduled date. If you have already left your home, we will offer to re-accommodate you in another type of lodging at no extra charge. In this specific case only, you will receive a 50% discount on a future equivalent cabin stay within 12 months of the originally scheduled date.
If none of these offers are satisfactory to you, all sums paid will be refunded; no other compensation may be claimed.
If your booking was made using a gift voucher, the provisions set out in Part II of these General Terms and Conditions of Sale apply.
d) Modification or cancellation of stay by Les Cabanes de l'Orvanne ON-SITE
In the event of an Orange weather alert involving external events beyond our control, such as bad weather, storms, or thunderstorms, management reserves the right to cancel your night in the cabin for safety reasons. Re-accommodation in another type of lodging will be offered subject to availability and at no extra charge. In this specific case only, you will receive a 50% discount on a future equivalent cabin stay within 12 months of the originally scheduled date. No other compensation may be claimed. Only if we have no re-accommodation solution available will all sums paid be refunded or a date change offered, to be taken within 12 months of the originally scheduled date.
e) Modification or cancellation of stay by you ON-SITE
In the event of a refusal to access your cabin (due to fear, vertigo, etc.), no compensation, discount, or refund may be claimed.
5. Security Deposit
Due to a significant number of thefts in the cabins over recent seasons, we have implemented a security deposit system. Upon your arrival, you will be asked for a credit card pre-authorization of €150.
This pre-authorization does not result in an immediate debit from your account and will be automatically cancelled at the end of your stay, except in the event of damage or unpaid balances.
However, we reserve the right to charge all or part of this deposit in the following cases:
- discovery of damage or breakage in the accommodation,
- loss of items or furniture,
- services consumed on-site and not paid for at the time of departure.
In the event of a charge, the amount deducted will correspond to:
- or the actual cost of repair or replacement, upon presentation of supporting documents (invoices, photos),
- either the exact amount of the unpaid services.
The bank card pre-authorization is valid for the duration set by our payment provider (generally 7 to 30 days). If damage or an unpaid balance is discovered after this period has expired, we will contact you to obtain your agreement for payment.
Please note that some of the items in the cabins are available for purchase in our shop at reception if you would like to take home a souvenir of your stay. For those that are not for sale, we will be happy to tell you where you can find them whenever possible. Thank you for your understanding.
6. Capacity
The number of people mentioned (including children) per cabin in our rates corresponds to the maximum occupancy allowed based on the available equipment. This cannot be exceeded for safety and insurance reasons. If the number of people allowed in the chosen accommodation is exceeded, access may be refused.
7. Rates
Our rates include all taxes. Only the rates shown on our website are valid. These rates vary according to the season. A tourist tax may be added to this price.
8. Children
Children's ages are calculated based on their birthday and the start date of the stay. An official document verifying the children's ages may be requested at the start of the stay. Family cabins can accommodate children of all ages. Duo cabins accept children from 10 years old.
9. Special Conditions
Some cabins have specific access restrictions due to their height or the physical effort required to reach them. Access to cabins equipped with a ladder is not recommended for pregnant women or individuals whose health or physical condition may be incompatible with this type of access. If in doubt, guests are encouraged to inquire before booking.
10. Pets
Dogs are allowed in the cabins and on the property for a supplement of €25 per night, payable on-site.
11. Valuables
Clients are advised not to leave valuables unattended in their cabins. The liability of Les Cabanes de l'Orvanne in the event of theft or damage is governed by the applicable legal provisions.
12. Alcohol and cigarette consumption
Being in a state of intoxication in the cabins or on the property is strictly prohibited. Smoking is forbidden inside the cabins. All our cabins are equipped with terraces where you are permitted to smoke, provided that no cigarette butts are left in nature.
13. Massage services
For our massage services, we work with independent massage therapists. It is therefore mandatory to pay at least 50% of these services at the time of booking to confirm your massage and your practitioner. In the event of cancellation less than 7 days before your stay, we will retain 50% of the massage service fee.
14. External service providers
It is not permitted to bring in external service providers to your cabin or the property (photographers, decorators, event agencies, etc.) without authorization from the Les Cabanes de l'Orvanne team. If you require an external provider, please contact us at reservation@cabanesdelorvanne.com so we can review your request together.
15. Complaints
Clients are encouraged to submit any complaints regarding their stay as soon as possible, ideally within 30 days following the end of their stay, either by email to reservation@cabanesdelorvanne.com or by mail to the address below, to ensure they are processed under the best possible conditions:
Les Cabanes de l'Orvanne
1TER chemin de l'étang - Écuelles
77250 Moret-Loing-et-Orvanne
16. Mediation and dispute resolution
In the event of a complaint, the client is invited to contact Les Cabanes de l'Orvanne beforehand to seek an amicable solution.
In the absence of an amicable resolution, the consumer may refer the matter to one of the territorially competent courts in accordance with the provisions of the Consumer Code and the Code of Civil Procedure.
II – Gift vouchers
Gift voucher = a specific service. For example, 1 night in a duo spa cabin with breakfast basket included for 2 people.
Gift certificate = a monetary value in euros. For example, a €200 gift certificate.
1. Purchasing a gift voucher
a) Gift voucher validity
Our gift vouchers are valid for 3 years. When used at Les Cabanes de l'Orvanne for the service corresponding to the purchased voucher, no price difference due to a rate increase will be charged during its validity period. If used at another Coucoo Cabanes location, or for a service different from or of higher value than the one originally purchased, an additional payment may be required.
As our cabins are very popular on weekends, we advise you to tell the gift voucher recipient to book their cabin between 6 months and 1 year before their intended stay date.
b) Right of withdrawal for a gift voucher
A 14-day period following the date of your gift voucher order on our website is granted regardless of the payment method, provided the gift voucher has not already been used to book a stay. Beyond these 14 days, no refund will be possible.
2. Booking with a gift voucher
Our gift vouchers are valid for 3 years. When used at Les Cabanes de l'Orvanne for the service corresponding to the purchased voucher, no price difference due to our rate increases will be charged during its validity period. If used at another Coucoo Cabanes location or for a service different from or superior to the one originally purchased, an additional payment may be required.
When booking their stay, the gift voucher recipient may choose to add the Zen Option for €25, just as with a standard booking. In this case, it only allows the recipient to benefit from the specified modification conditions (see I – 4.b). It does not allow for a cash refund of the gift voucher.
a) Cancellation before your stay:
Our gift vouchers cannot be cancelled or refunded, including in the event of personal circumstances (health, family, professional) or any other situation beyond our control. The recipient retains the option to change the date of their stay according to the terms described below. We recommend that they purchase cancellation insurance suited to their situation if they wish.
b) Modification before your stay:
The same conditions as for a standard booking apply, depending on whether the Zen Option has been added to the booking, provided the validity date of the gift voucher is respected (see II – 1.a).
c) Modification or cancellation of a stay by Les Cabanes de l'Orvanne BEFORE YOUR ARRIVAL
The same conditions as for a standard booking apply (excluding refunds), provided the validity date of your gift voucher is respected (see II – 1.a).
d) Modification or cancellation of a stay by Les Cabanes de l'Orvanne ON-SITE
The same conditions as for a standard booking apply (excluding refunds), provided the validity date of your gift voucher is respected (see II – 1.a).
e) Modification or cancellation of a stay by you ON-SITE
The same conditions as for a standard booking apply, provided the validity date of your gift voucher is respected (see II – 1.a).
If the cost of the stay is less than the value of the gift voucher, the remaining balance can be used for another booking, provided it is within the voucher's original validity period. If the cost of the stay exceeds the value available on the gift voucher, the recipient must pay the difference using one of our accepted payment methods.
Updated on October 9, 2026.